You can exchange any product purchased from ZahComputers.pk within 14 days of purchase under the following conditions:
- The item(s) is faulty, damaged, or defective at the time of delivery (applicable for non-COD orders).
- The item(s) does not match the original specifications or is different from what you ordered.
To raise a dispute, please notify us within 3-4 days of delivery by contacting our support team via email at [email protected] or by calling 021-32277661 or 0325 7033554. Each dispute will be evaluated on a case-by-case basis, and we strive to find a fair resolution for both parties.
For damaged items, it is essential to provide an unboxing video as evidence. Please email the video to [email protected] within 14 days of purchase to initiate the replacement process.
If a product received does not match the description on our website, you have 7 working days from the date of delivery to claim an exchange or cancel the order. To initiate a return, the product(s) must be undamaged, unopened, and returned with all packaging materials and documentation.
In the event that you are not satisfied with your purchase or there are certain circumstances where a refund is applicable, ZahComputers.pk offers a refund policy. To initiate a refund, please contact our support team at [email protected] or call 021-32277661 or 0325 7033554 within the specified time frame.