You can exchange any product purchased from ZahComputers.pk within 14 days of purchase under the following conditions:
- The item(s) is faulty, damaged, or defective at the time of delivery (applicable for non-COD orders).
- The item(s) does not match the original specifications or is different from what you ordered.
To raise a dispute, please notify us within 3-4 days of delivery by contacting our support team via email at support@zahcomputers.pk or by calling 021-32277661 or 0325 7033554. Each dispute will be evaluated on a case-by-case basis, and we strive to find a fair resolution for both parties.
For damaged items, it is essential to provide an unboxing video as evidence. Please email the video to support@zahcomputers.pk within 14 days of purchase to initiate the replacement process.
Returns:
If a product received does not match the description on our website, you have 7 working days from the date of delivery to claim an exchange or cancel the order. To initiate a return, the product(s) must be undamaged, unopened, and returned with all packaging materials and documentation.
Refund Policy:
If an order is canceled for any reason, the refund will be processed within 3 to 4 days. In the event that you are not satisfied with your purchase or there are certain circumstances where a refund is applicable, ZahComputers.pk offers a refund policy. If the payment was made through a merchant, the refund will be processed through the same merchant channel.
Please note that if the payment was made via credit or debit card, any applicable refund may take 2 to 3 additional working days to reflect in your account, as per Pakistan’s payment security standards.
To initiate a refund, please contact our support team at support@zahcomputers.pk
or WhatsApp: 0325 7033554 within the specified time frame.
